Community Advisory Committee
The Community Advisory Committee (CAC) plays an important role in collaboration with operations and service delivery leaders at A&I Avenues. Providing advice and recommendations, the committee focuses on a few key areas that impact both member
satisfaction and operational efficiency.
The committee’s primary areas of advisory focus include:
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Complaint Analysis: The committee reviews complaints, the complaint management process and resolutions with an aim of enhancing Member satisfaction by recommending process improvements.
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Policies & Procedures: The committee considers current policies and procedures through the lens of these discussions. A&I Avenues leadership discusses policy changes as they arise.
CAC does not hold decision-making authority per the guidelines outlined by the State regulations and in the Case Management Agency (CMA) contract we hold with the Department of Health Care Policy & Financing (HCPF).
The committee meets quarterly to review complaint trends and discuss recommendations. A report is prepared to share with the Board of Directors.
To request adding agenda items to this committee’s meetings, please email CommunityAdvisory@aiavenues.org.​
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Meeting Schedule for the rest of this fiscal year 2025:
February 20, 2025
Noon – 1:30
May 15, 2025
Noon – 1:30
Meeting minutes will be posted following scheduled meetings.
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The A&I Avenues Complaint Procedure can be found HERE.​​​​
You can ask general questions or submit a complaint through our Contact Us page.
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