Community Advisory Committee

The Community Advisory Committee (CAC) plays an important role in collaboration with operations and service delivery leaders at A&I Avenues. Providing advice and recommendations, the committee focuses on a few key areas that impact both member
satisfaction and operational efficiency.

 

The committee’s primary areas of advisory focus include:

• Complaint Analysis: The committee reviews complaints, the complaint management process and resolutions with an aim of enhancing Member satisfaction by recommending process improvements.

• Policies & Procedures: The committee considers current policies and procedures through the lens of these discussions. A&I Avenues leadership discusses policy changes as they arise.

 

CAC does not hold decision-making authority per the guidelines outlined by the State regulations and in the Case Management Agency (CMA) contract we hold with the Department of Health Care Policy & Financing (HCPF).

 

The committee meets quarterly to review complaint trends and discuss recommendations. A report is prepared to share with the Board of Directors.​

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Meeting Schedule for the rest of this fiscal year 2025:

February 20, 2025

Noon – 1:30

 

May 15, 2025

Noon – 1:30

 

Meeting minutes will be posted following scheduled meetings.

The A&I Avenues Complaint Procedure can be found HERE.

 

Please contact us with questions or concerns. 

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